1. Introduction
This Privacy Policy applies to all current and former customers, as well as website users (collectively referred to as “Customers”). snapcash reserves the right to modify, amend, or replace any part of this policy at any time. This document should be read in conjunction with your Snapcash Loan Agreement, which contains further specifics on how we handle your data.
2. Consent
By using Snapcash services or submitting your details, you provide voluntary, specific, and informed consent to the collection and use of your personal information as described here.
Right to Object: You may object to our use of your data; however, because certain information is legally required to process credit applications, an objection may result in the immediate cancellation of your application.
Binding Agreement: By continuing, you warrant that you understand these terms and agree that they constitute a binding, ongoing agreement.
3. Security & Confidentiality
snapcash utilizes industry-leading safeguards to protect your data from loss, misuse, or unauthorized access:
Encryption: We use Secure Socket Layer (SSL) technology for data transmission and store data in encrypted formats.
Access Control: Employee access is strictly limited to a “need-to-know” basis.
Firewalls: We employ advanced firewall technology to protect our servers from external attacks.
Compliance: We fully comply with the Protection of Personal Information Act (POPIA), the National Credit Act (NCA), and the Consumer Protection Act (CPA).
4. What We Collect
Personal information includes any data that identifies you, such as: * Name, age, and ID number. * Financial status (assets, liabilities, income, and payment history). * Technical data (IP address, browser type, and operating system) for system administration and fraud prevention.
5. Data Collection & Usage
We collect data directly from your online application and from external sources like credit bureaus. We use this information to: * Verify your identity and assess lending risks. * Ensure compliance with NCA affordability criteria. * Detect and prevent fraud, money laundering, and other criminal activities. * Conduct market research and improve our products. * Provide updates regarding your loan status.
6. Cookies & Technology
snapcash uses “cookies” (small text files) to track website usage, remember your preferences, and provide secure login areas.
Functionality: Cookies allow us to recognize you when you return so you don’t have to re-enter data.
Third Parties: Advertisers on our site may use their own cookies; Snapcash does not control these and is not responsible for their privacy practices.
Call Recording: We record and monitor phone calls for quality control, staff training, and fraud prevention.
7. Account Security
You are responsible for maintaining the strict confidentiality of your Snapcash username, password, and Personal Identification Number (PIN). ###
8. Sharing Data with Third Parties
To provide our services, snapcash shares your data with trusted partners, including credit providers, bureaus, and collection agencies.
Protection: All partners are contractually bound to maintain POPIA-compliant security standards.
Business Transfers: If snapcash is sold or merged, customer data may be transferred as a business asset.
Legal Duty: We will disclose data without consent if required by a court order or for public interest.
9. Your Rights
You have the right to:
Request Access: View the personal information we hold about you (a prescribed fee may apply).
Correction: Request the deletion or correction of inaccurate, misleading, or outdated information.
11. Age Restriction
You must be 18 years or older to register with Snapcash. Applications from minors are strictly prohibited.
12. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts or the South African Credit Ombud.